Information on data confidentiality
The present Information regarding the confidentiality of the data (“Information”) applies to Casa Mon Reve SRL. We make every effort to deliver extraordinary products, services and experiences. We are glad that you are our client and we value your loyalty. We are aware that confidentiality is an important issue for each client. We have developed this Information to explain our practices regarding the personal data we collect from you or about you on this site or through our applications / forms, through written or oral communications with us, when you visit our property.
Please note that this Information is not valid for the processing by us of personal data on behalf of third parties and according to their instructions, such as airlines, car rental companies or other service providers, organizing companies or offers holidays packages, marketing partners or corporate clients.
PERSONAL DATA WE COLLECT
It is possible to collect personal data at every meeting or interaction with guests, as well as within the other aspects of our activity. This personal information may include: your identification data; your contact details; information regarding your reservation, stay or visit to our property; participation in a program as a member or a loyalty program; participation in contests, raffles or marketing programs; information regarding the purchase and receipt of products or services; personal characteristics, nationality, income, passport number and date and place of issue; travel history; payment information, such as your credit card number and other card information, as well as authentication information and other billing details and accounts associated with the mobile billing system; guest preferences; preferences regarding advertising and communications; information about the vehicles that you can bring to our properties; reviews and opinions regarding our accommodation facilities (if they are identified or associated with you); and other types of information that you choose to provide us or that we can obtain about you.
It may be possible to collect information regarding conversations, including recording or monitoring calls to customer service for quality assurance and training purposes, as well as other communications such as messages within applications and SMSs.
In addition, we collect other personal information, in certain situations, such as:
o Surveys: It is possible to request demographic data or other personal data in surveys conducted on clients.
o Location collection: We collect additional personal information during registration / accommodation at our property, including information that may be required by law. We may also use closed circuit video or television cameras and other security measures on our properties that can capture or record images of guests and visitors in public places, as well as information associated with your location while you are on our property. It is also possible to use closed circuit television and other technologies that record audio or video for the protection of our staff, guests and visitors of our property in cases permitted by law.
o Event profiles: If you are planning an event with us, we collect conference or event specifications, date of event, number of guests, details about accommodation spaces, and for corporate events, information about your organization (name, annual budget and number of sponsored events per year). In addition, we collect information about guests who are part of your group or event. If you visit us within a group, we may have personal information about you provided by the group according to the law.
o Social networks: If you access Casa Mon Reve pages / accounts through social networks, we may collect certain information from your social account based on the social network settings, such as (but not limited to) location, accommodations , activities, interests, photos, status updates and friends list. We can also allow you to sign up for contests where you have to provide photos, such as photos of the stay spent on our property, which you can share with the people with whom you are connected on social networks for votes, common offers or other promotions.
In addition to the information we collect from you directly, we may deduct information about you based on the information you provide to us or on the basis of other information we receive.
PERSONAL INFORMATION WE COLLECT FROM THIRD PARTIES
It is possible to collect information about you and third parties, including information from our airline partners, card partners and other partners, from the services related to social networks that are in accordance with the settings made by you for these services and from other services. third party sources that are authorized to transmit your data to us. We use and distribute this information (and we may add this information to other information we hold about you) for the purposes described in this Information.
PERSONAL INFORMATION WE TRANSFER
In order to provide you with the expected level of hospitality and to provide you with the best level of services, it is possible to pass on your personal information to our service providers and other third parties, as presented in detail below:
o Business Partners: We can partner with other companies to provide you with products, services or offers based on your experiences on our property and we can share information appropriately with our business partners. For example, we can arrange to rent a car or provide other services from our business partners and, as a result, we can share with them your data. We can share your personal information, such as email address, with partners our tourism companies to support them in evaluating compliance with tourism policies or participating in special tariff plans or to involve us in marketing in co-branding with our tourism companies partners.
o Onsite services: It is possible to transmit personal information to property service providers, such as concierge services, spa treatments or festive dinners.
o Other: In addition, Mon Reve House may disclose personal information to: (i) comply with applicable laws, (ii) respond to government requests or public authorities, (iii) protect the rights, confidentiality, security or property of Mon Mon Cool, site visitors, customers, employees or the public, (iv) allow us to find available remedies or limit the damages we can sustain, (v) apply the terms and conditions of our sites and (vi) responds to an emergency.
When you visit or interact with the Casa Mon Reve website, we collect other information that will not identify you directly regarding the use of the site, such as a catalog of the websites you visit and the number of visits to the site. our (“Other information”).
PERSONAL INFORMATION ABOUT MINORS
We do not knowingly collect personal information about persons under 18 years of age. As a parent or guardian, please do not allow children to transmit personal data without your permission.
LINKS TO WEBSITES AND THIRD PARTY SERVICES
PROTECTION OF PERSONAL DATA
Mon Reve House will take all reasonable measures to: (i) protect personal information from unauthorized access, disclosure or destruction and (ii) keep accurate and updated personal information as appropriate. For online transactions, we use reasonable technological measures to protect the personal information you transmit to us through our website. However, unfortunately, no security system or data transmission system on the Internet can fully guarantee the security of your data.
For the protection of your private life, we recommend that you do not send us credit card numbers or any other confidential personal information by e-mail.
We will not contact you via mobile / text messages or emails to request confidential information or credit card details. We will only ask for credit card details over the phone when making a reservation.
INTERNATIONAL TRANSFER OF PERSONAL INFORMATION
We can partner with other companies outside Romania to provide you with products, services or offers based on your experiences on our properties and we can share the information with our business partners accordingly. We do not transfer your personal data outside the European Union.
MODIFYING AND ACCESSING YOUR DATA PERSONAL
According to the legislation in force, you benefit from the right of access, of intervention on the data, the right of opposition, the right to delete data, the right to data portability, the right not to be subjected to an automatic individual decision and the right to sue. You can ask us to inform you about the personal data we keep about you, and in the necessary cases you can ask us to update, correct and / or delete your personal data that we keep in our active database.
In order to protect your confidentiality, we can respond to such requests to the e-mail address you have registered or provided to us by other methods. Keep in mind that if you make a request for deletion of data, there is a possibility that we cannot offer you the quality and variety of services you are used to.
STORAGE OF PERSONAL DATA
We keep your personal data for the period necessary to achieve the purposes explained in this Information, if a longer period of storage time is not required or permitted by the applicable law.
We will destroy your personal information as soon as possible and in a way that it can no longer be recovered or reconstituted.
If personal information is printed on paper, they will be destroyed in a secure manner by chipping or burning documents on paper or otherwise, and if they are saved on electronic media, they will be destroyed by technical means. to ensure that information can no longer be retrieved or reconstituted later.
MODIFICATIONS OF THE INFORMATION
It is possible to make changes to this Information periodically. If we make significant changes to this Information, we will publish a link to the Revised Information on the homepage of our site, and if you have registered for any of our products or services, we will inform you through a communication channel regarding upon their supply. You can find the date of the last update of the Information, by consulting the link and the date from the beginning of the Information. Any change of this Information will come into effect when the revised Information is published on the site.